- I can´t start the trial version of Adobe Acrobat Pro XI -

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Since they no longer offer support there is no reason to communicate with my computer. You won't see Adobe listed in the list of applications so you will need to add the path to Program Files x86 and then to the.

This will be the Adobe icon. Once you complete these rules in Windows Firewall your issue should be resolved. I have the issue on two different computers, both were after upgrades to Windows 10 after support for Win 7 expired. The Adobe Acrobat XI Pro licenses were purchased back in the timeframe and now the software will not activate properly on the new computers.

I was able to get a successful activation through phone support but am now being directed to this forum. Very frustrating after paying so much for the software and now not being able to use it thanks to Microsoft and forced obsolescence. I was finally able to get it working on one of the computers originally a Win 7 prior to forced upgrade and not on the other a Win 10 native that I initially had issues with.

I had to unistall everything, restart, run Win 10 update, restart, reinstall from file I retrieved for link above, didn't work, uninstall, run Win 10 update, restart, and reinstall to accomplish.

Also turned off auto update so it will not keep looking for what will never be. If this had not worked I was going to purchase competitor stand-alone product as a more cost-effective solution to the foreverness that has become Adobe subscriptions.

Win10 native: Gave up after doing all of the above and just loaded free Reader-DC version, since it is the boss's computer and she mostly just reads and adds a signature ocassionally. Otherwise, if she needs to have a scanned pdf converted to searchable, I can do it. Thank you for sharing your observation on this issue. It will certainly help other users having a similar issue.

We are glad to hear that the issue got fixed. Since Acrobat XI is an end of life application there isn't much that we can do. If you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.

I'm no lawyer, but it appears Adobe has openned itself to a class-action type lawsuit by making older versions of the software shut down remotely. In sabotaging software owners, Adobe is breaking the law, actually several laws both state and federal. By way of analogy, if you buy a new car, the carmaker does not have the right to sabotage it just becasue you don't by a new one, or purchase a warrranty. Likewise, if you buy a used car, the original carmaker cannot sabotage it, or prevent you from using it, or even preventing you from transfering the warranty if you jump through the correct legal hoops.

I agree. Adobe Support Community. Turn on suggestions. Try downloading a file from another website, such as www. If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using.

A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends. Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager.

If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below. A system freeze or an error message indicates a specific problem with your computer or the installation process. To troubleshoot further, see the solution associated with the error in the table below. To make sure this isn't an issue, repair Adobe Acrobat once. This will repair any corrupt files and reinstall any missing files. To repair Adobe Acrobat, follow these steps:.

If the problem persists after repairing the software, check for any available updates. An outdated version of Adobe Acrobat can also lead to such a problem. Adobe will take some time to check for updates, and you can update to the latest version if it is available. Before you reinstall the software, uninstall it and delete any of the associated system files that might still be lurking inside your computer.

Remove the associated system files by going to the below address on your computer and deleting each file. Consider switching back to Adobe Acrobat's older version if you are still having trouble even after reinstalling. When a new version of software comes out, it often brings tons of unexpected issues. You can always revert to an older version of Adobe that isn't working correctly after an update. A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends.

Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website.

To determine the manufacturer of a video card, view the card's properties in Device Manager. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. Instead, install Acrobat Reader onto each workstation or in each user's folder.

Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls. To set browser security to Medium, follow these steps:. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. Click the Default level button.

If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply. Move the slider until the security level is Medium , click Apply , and then click OK. To enable JavaScript, follow the steps below specific to your browser.

See the browser documentation for more information. The PDFs will also be vulnerable to hackers. The program can be hacked, and the users may fail to notice earlier enough. The hackers may access sensitive personal information, or they can use valuable company information for their benefits. Lack of minor of minor product upgrades and the security updates could also pose a threat to virus attacks.

A virus attack may lead to the destruction of valuable PDF documents making the user or the company have a major setback, particularly when there is no backup. Technical problems may occur when the users are handling important PDF documents.

The lack of technical support may inhibit the access of the document that was being handled thus losing valuable data to the Adobe Acrobat Users.

The use of unsupported software as an alternative may also lead to the destruction of PDF files. It is the best alternative because it joins all the elements of PDF editing on one platform.